Warranty Period

2 Years from the Date of Purchase

Warranty Coverage

This warranty provides coverage exclusively for the replacement of specific accessories related to the proper functioning and usability of the Polypropylene Luggage Bag. The accessories covered under this warranty include:
1. Replacement of wheels in case of malfunction or detachment.
2. Zipper slide replacement if it becomes inoperable or breaks.
3. Handle replacement due to mechanical failure or detachment.
4. Lock replacement in the event of lock failure.
5. Trolley slider replacement if it fails to function properly.

Exclusions

This warranty strictly excludes the following circumstances and damages:
1. Breakage, cracking, or damage to the Polypropylene (PP) shell under any conditions, including impact or misuse.
2 .Replacement of the entire luggage bag, even in cases of accessory failure.
3 .Normal wear and tear, aesthetic damages such as scratches, dents, or discoloration.
4. Damage resulting from mishandling, accidents, abuse, or improper use of the product.

Terms of Service

1. The warranty remains valid for a continuous period of 2 years from the original date of purchase as documented on the purchase receipt.
2. This warranty is strictly limited to the replacement of defective accessories listed under the warranty coverage and does not extend to the entire product.
3 .Proof of purchase, including the original receipt or invoice, must be presented when making a warranty claim.
4. The warranty is non-transferable and applicable only to the original purchaser of the luggage bag.
5 .Any attempt to repair, alter, or modify the product by unauthorized service personnel will result in the immediate voiding of the warranty.

Claim Process

To initiate a warranty claim, please follow these steps:
1. Retain and present the original proof of purchase when making a claim.
2. Contact our dedicated customer service team with a detailed description of the accessory issue.
3. Follow the instructions provided by our team for either returning the product for inspection or receiving the necessary replacement accessory.

Limitation of Liability

Our company shall not be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the Polypropylene Luggage Bag, including but not limited to travel interruptions, loss of personal items, or financial loss.

Note

The company reserves the right to make modifications to these terms and conditions without prior notice. We encourage customers to review the most up-to-date warranty terms available on our official website or in the provided product documentation.
By purchasing this product, you acknowledge and agree to all terms and conditions specified in this warranty policy.

EFFECTIVE DATE : 16/04/2024

Introduction

This Privacy Policy outlines how Hoffera Trading Enterprises LLP ("we," "our," or "us") collects, uses, discloses, and protects your information when you use our website. Your privacy is important to us, and we are committed to ensuring that your personal information remains secure and confidential.

Information We Collect

We may collect the following types of information from our Customer
Personal Information: This includes your name, email address, contact details, billing information, and any other details you provide to us directly.
Non-Personal Information: This includes your IP address, browser type, operating system, device information, and anonymized usage data.

How We Use Your Information

The information we collect may be used for the following purposes:
1 .To provide, maintain, and improve our services and website functionality.
2 .To personalize your experience and deliver tailored content.
3. To communicate with you regarding service updates, promotional offers, and newsletters.
4. To respond to inquiries and provide customer support.
5. To comply with legal and regulatory requirements.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can manage cookie preferences through your browser settings.

Sharing Your information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
1. With service providers assisting us in website operations and service delivery.
2. When required by law, such as responding to legal processes or government requests.
3. To protect our rights, safety, or property and enforce our policies.

Security

We implement a variety of technical, administrative, and physical security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. Despite our efforts, no method of data transmission or storage can be guaranteed 100% secure.

Your Rights

You have the right to:
1. Access the personal information we hold about you.
2. Request corrections to any inaccuracies.
3. Request deletion of your personal information where legally permissible.
4.Object to certain processing activities.
5. Withdraw consent for data processing where applicable.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at contact@hoffera.com.